Refund Policy

30-Day Returns and Exchanges

For dependable guidance on 30-day returns and exchanges, the controlling expectation is that melin offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinbro.shop within 30 days after delivery before sending anything back.

To make our requirements clear for 30-day returns and exchanges, the customer-facing rule is that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Refund Timing

For an accurate overview of refund timing, we apply this requirement: after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Order Cancellation

To set precise expectations about order cancellation, the following rule applies: an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Return Address

When reviewing return address, customers should understand that the default return address is 227 Manatee St, Suisun City CA 94585, United States. Do not send a return until return instructions have been issued.

Contact

For customer confidence in contact, we apply this requirement: customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinbro.shop or call 512-680-8816.

Eligibility

For clear guidance on eligibility, our established approach is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

In connection with eligibility, the customer-facing rule is that customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinbro.shop

Phone: 512-680-8816

Physical address: 227 Manatee St, Suisun City CA 94585, United States