Terms of Service

Using This Online Store

For customer confidence in using this online store, this policy confirms that these Terms apply to the use of melin and purchases from this U.S.-market online store. Customers are responsible for providing accurate account, billing, delivery, and contact information.

How to Reach Us

For an accurate overview of how to reach us, please note that questions may be sent to support@melinbro.shop or 512-680-8816 during Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Order Review and Cancellation

To explain our approach to order review and cancellation, our established approach is that we can review, restrict, or cancel an order when payment cannot be authorized, information is inaccurate, inventory is unavailable, or fraud screening identifies a material risk.

For a straightforward understanding of order review and cancellation, the following rule applies: an order can be cancelled before dispatch when fulfillment has not begun. After shipment, returns and exchanges are handled under the Refund Policy.

Fulfillment and Post-Purchase Rights

As part of our standards for fulfillment and post-purchase rights, the practical result is that standard U.S. shipping is free. Processing normally takes 1–2 business days and estimated carrier transit is 4–6 business days.

For customer confidence in fulfillment and post-purchase rights, the applicable commitment is that eligible no-reason returns and exchanges remain available for 30 days following delivery. melin pays approved return shipping. Approved refunds are issued within 5–10 business days after receipt and inspection.

Product Information

For practical reference regarding product information, our established approach is that product pages provide the current details for performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories. Size, material, care, and safety information should be checked on the relevant product page and is not replaced by these Terms.

Payment Currency and Taxes

To keep customer expectations clear about payment currency and taxes, the practical result is that prices and payments are in USD unless checkout expressly states otherwise. Taxes are assessed and collected whenever applicable law requires them.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinbro.shop

Phone: 512-680-8816

Physical address: 227 Manatee St, Suisun City CA 94585, United States